FAQ

How far in advance should I schedule my transport?
Ideally, you should schedule your transport 1-2 weeks in advance. Drivers generally start to plan their routes within that time period. It also gives our staff ample time to reserve a spot on a transporter for you

Can I put personal items in my car for shipping?
Federal law prohibits the transport of personal items by an auto carrier. The carriers are licensed and insured to transport motor vehicles only. Be aware that your personal belongings are NOT covered by the drivers insurance.

Is my vehicle covered by insurance during transport?
Your vehicle is fully covered by the carriers’ cargo insurance. This covers anything that is a direct result of the drivers actions. This includes any accidents, if your vehicle is dropped, dented or otherwise damaged by the driver. There is a zero deductible to you if this is the case. the drivers’ insurance does NOT cover any acts of God such as hail, fire, flooding or anything else that is out of the drivers control. this means that even if a rock were to pop up and chip the windshield, that would fall under your own private insurance. We always advise carrying insurance on any vehicle transported.

Where will my vehicle be picked up from and delivered to?
We offer door to door service whenever possible. If the transporter can physically get to your location, without restriction, then he will. Otherwise he will ask that you meet in an accessible, nearby, location such as a grocery store parking lot.

How does the payment work?
Payments are divided into two parts. A scheduling fee is due at the time of booking your transport with us. That payment is made with either Visa, Mastercard, Discover, AMEX, Pay Pal or check by fax. We will not charge your credit card or cash your check until a driver is dispatched. We will contact you at this point. The remaining balance is paid C.O.D. directly to the driver at the time of delivery. The driver will accept cash or cashiers check. In some cases where the entire balance must be paid by credit card, arrangements must be made in advance, prior to pickup.

What is a pick up window?
A pick up window is an estimated time frame, that we require, to schedule your car for transport. Depending on your location, the average pick up window is 1-7 days. This means that if we schedule a driver any time during that window, we ask that you make the vehicle available to the driver. All time frames are estimates, there are many circumstances that can speed up or slow a driver down. The driver will typically call 12-24 hours in advance to notify you of when he intends to pick up or deliver your vehicle. With that in mind, we will always do our best to work around your daily schedule whenever possible.

What if my vehicle is non-running?
A $150.00 non-op fee will apply to all non-running vehicles. That cost is included in your quote when you select the non-running option on the request form. We ask that all non-running vehicles be able to roll, steer and have at least one form of brake for safe transport

Do I need to be present for pick up and delivery of my vehicle?
Someone must be present at both pick up and delivery to sign the drivers’ paperwork (bill of lading). This can be another person, other than yourself, that you’ve designated when you place the order. There is a walk around inspection done at both the pick up and delivery locations to ensure that the car arrives in the same condition that it was picked up in. Never sign for a vehicle before you do the walk around inspection.

What if my vehicle is damaged in transit?
We keep copies of all insurance information for your carrier on file. These are available to you upon request. In the event of an accident, or claim, we would then connect you to the insurance company directly and the insurance agent would walk you through the claim process.